Michael Chen
ONLINE via INSTAGRAM
Hi, I just placed an order via the bot.
10:30 AM
Nova AI Agent Hello Sarah! I see your order #2104. How can I assist you?
10:31 AM
I forgot to mention no pickles please!
10:32 AM
Nova AI Agent Understood. I have updated the kitchen notes for your Wagyu Smashburger.
10:32 AM
Actually, can I speak to a real person?
10:40 AM
Agent Ali Hi Sarah, Agent Ali here. I have taken over from the AI. Don't worry, I verified the "no pickles" request myself!
10:42 AM
Michael Chen

DHA Phase 6, Karachi

Loyal Customer
Customer Context
Total Spent Rs. 14,200
Avg. Rating 4.5 ⭐
Internal Notes